Return Policy
You can return Contact Lens products to Nebulalens under the pre-described Return Policy:
- 14 Day Return policy will be valid for all Contact lenses other than Daily disposable and Contact Lens Solution purchased via Nebulalens.
- This means company shall not accept Daily disposable lenses and Contact Lens Solution once sold (in combination and otherwise)
- All other lenses weekly, monthly, yearly, toric and colored can be returned under 14 day return policy.
- You can use your own shipping method and at your own cost.
- Return Address: Room 704, Building B21, Phase III, Software Park, Xiamen, Fujian, China
- Return Partner Address: South Market Road, Zhangzhai Town, Pei County, Xuzhou City, Jiangsu Province
- Tel: +8618059844613
Terms and Conditions of 14 day return:
- You can return Contact Lens products to Nebulalens under the pre-described Return Policy and laid down by the company for the above mentioned verticals.
- 14 Day Return policy will be valid for all Contact lenses other than Daily disposable and Contact Lens Solution purchased via Nebulalens.
- This means company shall not accept Daily disposable lenses and Contact Lens Solution once sold (in combination and otherwise)
- All other lenses weekly, monthly, yearly, toric and colored can be returned under 14 day return policy.
- Terms and Conditions of 14 day return:
- In case of Return (Within 14 days) the product needs to be returned in unworn condition, with the sealed outer packaging intact.
- Incase packaging is worn out or torn Nebulalens shall not refund or replace the product.
- nebulalens shall reship the product back to the customer.
- nebulalens shall not be responsible for customer purchasing wrong power Contact Lenses or if there is power change after purchase.
- Eyeglass power and contact lens power differ and Nebulalens shall not be responsible for wrong power selected by customer.
Refunds:
- Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
- The original shipping fee and insurance are non-refundable. NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.